Total home customer complaints code.

This customer complaints code gives you clear and useful information about what you can do if you’re not happy with total home services. It tells you:

How you can complain

Even though we are dedicated to provide you with the best possible service at all times, mistakes can nevertheless happen. We take great satisfaction in providing excellent customer service, and the sooner you notify us of an issue, the sooner we can resolve it.

When something does go wrong, we want to know so we can fix it as soon as possible. You can file a complaint with us in these ways.

Online

Go to www.smartfixappliancescare.co.uk click on contact us, and register your complaint, in this way you won’t have to write, or send a letter to us and we can handle your complaint sooner.

By phone

Call us at 080 03411383 between 10:00 AM and 5:00 PM, Monday through Friday, if you are a residential client with a complaint regarding sales, bills, or other general issues. On Saturdays and Sundays, we are closed. From your landline, this call is free.
Give us a call at 080 03411383 if you want to report an appliance malfunction. This line is available five days a week during business hours.
Our customer service/tech support experts are accessible Monday through Friday from 10:00 AM to 5:00 PM if you would want to talk to someone about a complaint related to the appliance breakdown that hasn't been handled yet. On Saturdays and Sundays, we are closed.

If your complaint is about a bill call us on 080 03411383 and ask customer services to put you through to the accounts manager.

If your complaint is about repairing an appliance, call us free on 08431220153. This line is open between 10.00 AM to 5.00 PM Monday to Friday. We are closed on Saturdays/Sundays. Our customer service/Tech support advisers will try to solve the problem while you’re still on the line.

By Email

You can email us about your issue at any time of day. If you have placed an order for a product, please include your landline phone number together with your account number or any reference number provided by us, such as the order number displayed on your document. In addition to providing your full name and address, you should describe the issue in detail. We need as much information as possible to look into your issue, so please don't generalize.

By letter

It takes longer to reply by letter but, if you prefer to write, please send your letter to the appropriate address below. Make sure you include the account number and the telephone number of the service you’re complaining about.

If you’re a residential customer, write to:

Customer Services Manager Address

Smartfix Appliances Care

0/1 4 Scotstoun Street, Glasgow,
Scotland, G14 0UL